Frequently Asked Questions
Reliable Answers to Our Most
Common Questions
We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
How much does it cost to use Happy Wash?
We are delighted to provide our wash and fold service at a rate of $2.68 per pound. Additionally, we offer various linen cleaning options, including Duvet/Comforter priced at $39.99, $49.99, or $59.99 based on size, Duvet Cover at $28.99, Pillow Cases (set) at $11.99, and Sheets (set) at $18.99.
What types of laundry can I have cleaned?
We offer cleaning services for a wide range of items, including clothing, bedding, towels, and other washable fabrics. However, for special items like silk, wool, cashmere, or leather, we recommend that they be dry cleaned for optimal care. If you have any dry cleaning needs, please don't hesitate to contact us via email or telephone, and we will be happy to assist you.
When are your laundry pick-up days and what is the estimated timeframe for returning the laundry?
We are delighted to offer laundry pick-up services on Saturdays, providing you with two convenient time slots: from 9 am to 12 pm and from 3 pm to 7 pm. Rest assured, we will bring back your clothes with utmost care within a joyful time frame of 48 to 72 hours.
Do I need to be present during pick-up or delivery?
No, it is not necessary for you to be present at all, but you have the option to be there if you choose. We offer contactless pick-up and delivery options where you can leave your laundry outside for collection and drop-off. If you'd like to witness our joyful smiles, simply inform us when you arrange your pick up, and we'll give you a call when we arrive and deliver your laundry.
Is there a minimum amount of laundry required for pick-up?
Absolutely! We have a delightful policy in place - a minimum of 20 pounds per order. If your laundry happens to weigh less than 20 pounds, we will still charge you the minimum with a happy heart.
Can I specify special instructions for my laundry?
Yes! We are more than happy to accommodate any special requirements or instructions for your laundry. Whether you prefer cold, warm, or hot water, or if you would like your laundry to be washed twice, simply let us know with a cheerful note, and we will take care of it with a smile!
Is it necessary for me to separate my white clothes from the dark ones?
No need to worry about separating your clothes! You can happily bag them up, and we'll take care of the rest. Our dedicated team will joyfully sort them into categories such as whites, colors, and darks for you.
How can I determine the weight of my laundry?
An average laundry basket with clothes can weigh anywhere from 10 to 25 pounds, depending on the number and type of clothes inside.
When can I expect to receive the final cost details of my order?
Upon the collection of your laundry, we will promptly transport it to our facilities for careful weighing. Following the weighing process, we will send you an invoice via both email and text message, ensuring you have a clear record of the final cost for your order.
How do I pay and what are the available payment options?
We offer multiple payment options for your convenience. You can choose to pay using credit/debit cards or cash. By opting for cash payment, you can enjoy a discount of 15% off your order!
How do I prepare my laundry for pick up?
You can simply place your clothes in any bag, and we will ensure their return in a fresh, clean condition. Your garments will be delivered to you in a new, reusable bag, providing added convenience for future use
Ask Your Question
Have a question about how Happy Wash works? Send us an email and we will answer your question!