We are pleased to offer our professional pick-up and delivery laundry service, and we have outlined our terms and conditions below for your reference:
Scheduling and Confirmation:
To schedule a pick-up, please use our online booking system or contact us via email or telephone
We will confirm the pick-up date, time, and location with you prior to the scheduled appointment.
Garment Preparation:
Please ensure that all garments are properly prepared for laundering, including emptying pockets, removing personal items, and checking for delicate or special care instructions.
It is your responsibility to identify and inform us of any garments requiring special attention or treatment.
Liability and Responsibility:
While we take utmost care in handling your laundry, please note that certain fabrics and materials may be prone to shrinkage, color fading, or other changes during the laundering process.
We cannot be held responsible for any shrinkage, color fading, or other alterations that may occur as a result of the inherent nature of the fabric or manufacturer’s instructions.
It is important to review the care labels on your garments and notify us of any specific instructions or concerns regarding potential shrinkage or other issues.
We cannot be held liable for any damage or loss resulting from shrinkage, color fading, or other changes in the garments during the laundering process, unless it is a direct result of negligence on our part.
We recommend reviewing the care labels on your garments and notifying us of any specific instructions or concerns.
Payment and Pricing:
Our pricing is based on factors such as the weight of the laundry, specific services requested, and any additional options selected.
Payment is due at the time of delivery. We accept cash, credit/debit cards, or other forms of payment specified on our website or communicated to you during the booking process.
Delivery and Returns:
We will make every effort to deliver your clean laundry on the agreed-upon date and time.
In the event of unforeseen circumstances or delays, we will inform you promptly and work to resolve the situation to your satisfaction.
Privacy:
We prioritize your privacy and handle your personal information with utmost care.
The data you provide during the booking process is used solely for laundry service purposes.
We do not share your personal information with third parties without your consent, except when required by law.
We employ security measures to protect your data from unauthorized access.
Customer Satisfaction:
We strive to provide exceptional service and meet your expectations. If you have any concerns or issues with our service, please notify us immediately, and we will do our best to address and resolve them.
By utilizing our professional pick-up and delivery laundry service, you agree to adhere to these terms and conditions. We value your trust and are committed to delivering quality service with professionalism and care.